Quality Assurance

Confidence starts with knowing what you are bringing home.

Checks before it reaches you

Supplier checks

We carry out supplier checks as part of our product selection process.

Inspection before dispatch

Products are inspected before dispatch. Review the listing for the materials, finish and specifications of your chosen piece.

Warranty support

Contact us for the warranty details that apply to your product. Coverage, eligibility and terms can vary by item.

When your order arrives

Check your item and packaging when it arrives. If something is damaged, missing or not as expected, contact us with your order number and clear photos so we can review the issue with you.

Contact our team for product or order questions. Returns and refunds are handled under our refund policy.