Shipping policy
Updated: October 23, 2026
Shipping at a Glance
Every LivingWithLux order ships free with Standard Shipping, and all duties and import taxes are on us, so the price you see at checkout is the price you pay. Need it sooner? Choose Express Shipping at checkout for a faster delivery window.
We currently ship to addresses within the United States only.
| Shipping option | Where | Estimated delivery (from order date) | Cost |
|---|---|---|---|
| Standard Shipping | 48 contiguous U.S. states | Around 4–6 weeks | Free |
| Express Shipping | 48 contiguous U.S. states | Around 2–3 weeks | Based on order value (see Express Shipping Rates) |
| Express Shipping | Hawaii, Alaska, Puerto Rico | Around 3–4 weeks | Based on order value (see Express Shipping Rates) |
All delivery estimates include order processing time and are counted from the day you place your order.
1. Order Processing
Every order takes 8–12 business days to prepare before it leaves our facility. Many of our lighting pieces are assembled, quality-checked and specially packed to order, and this time makes sure your fixture arrives ready to install.
- What happens during processing: order verification, assembly or preparation, a full quality inspection, and protective packaging for fragile glass, crystal and metal components.
- Business days: Monday to Friday, excluding U.S. public holidays and public holidays observed by our production partners.
- Order confirmation: you’ll receive an email confirmation right after you place your order. Please check your details carefully, especially the shipping address.
- Peak seasons: during major sales events and holiday periods, processing can take a few days longer. We’ll let you know if your order is affected.
- Changes or cancellations: contact us as soon as possible. Once your order has entered processing, we may not be able to change or cancel it.
Processing time is already included in every delivery estimate in this policy.
2. Shipping Methods & Delivery Times
You can choose between two shipping options at checkout. Both include full tracking and final delivery by a trusted U.S. carrier.
Free Standard Shipping
- Cost: Free on every order, with no minimum spend
- Available to: the 48 contiguous U.S. states
- Total delivery time: around 4–6 weeks from your order date, including the 8–12 business days of processing
- Best for: larger pieces, full-room lighting projects and anyone who is planning ahead
Express Shipping
- Cost: a fee based on your order value, shown at checkout (see Express Shipping Rates below)
- Available to: all 50 U.S. states and Puerto Rico
- Total delivery time: around 2–3 weeks from your order date to the 48 contiguous states, or around 3–4 weeks to Hawaii, Alaska and Puerto Rico, including processing
- Carriers: DHL Express, FedEx, UPS or USPS
- Best for: renovations with a deadline, move-in dates and gifts
Hawaii, Alaska & Puerto Rico
Orders to Hawaii, Alaska and Puerto Rico ship with Express Shipping only. Standard Shipping is not available to these destinations, and the Express option will appear automatically at checkout.
A note on delivery estimates
All delivery times are estimates, not guarantees. Most orders arrive within the window shown, but carrier delays, weather, peak seasons and other events outside our control can extend it. If we become aware of a significant delay on your order, we’ll contact you right away.
3. Express Shipping Rates
The Express Shipping fee is based on your order subtotal (before taxes and discounts), and the exact amount is shown at checkout before you pay. Lighting is large and fragile, and air carriers charge by package size as well as weight, so a fee based on order value keeps pricing simple and predictable.
| Order subtotal (USD) | Express Shipping fee (USD) |
|---|---|
| $0.00 – $200.00 | $72.00 |
| $200.01 – $280.00 | $108.00 |
| $280.01 – $350.00 | $135.00 |
| $350.01 – $400.00 | $162.00 |
| $400.01 – $450.00 | $180.00 |
| $450.01 – $550.00 | $216.00 |
| $550.01 – $650.00 | $252.00 |
| $650.01 – $750.00 | $288.00 |
| $750.01 – $850.00 | $324.00 |
| $850.01 – $1,000.00 | $360.00 |
| $1,000.01 – $1,200.00 | $405.00 |
| $1,200.01 – $1,500.00 | $450.00 |
| $1,500.01 – $1,700.00 | $495.00 |
| $1,700.01 – $2,000.00 | $540.00 |
| $2,000.01 – $2,350.00 | $603.00 |
| $2,350.01 – $2,700.00 | $657.00 |
| $2,700.01 – $3,000.00 | $720.00 |
| $3,000.01 – $3,350.00 | $783.00 |
| $3,350.01 – $3,700.00 | $837.00 |
| $3,700.01 – $4,000.00 | $900.00 |
| $4,000.01 – $4,500.00 | $1,080.00 |
| $4,500.01 – $5,000.00 | $1,260.00 |
| $5,000.01 – $5,500.00 | $1,440.00 |
| $5,500.01 – $6,000.00 | $1,620.00 |
| $6,000.01 – $7,000.00 | $1,800.00 |
| Over $7,000.00 | Custom quote (contact us) |
The same rates apply to Hawaii, Alaska and Puerto Rico. For orders over $7,000, email us before ordering and we’ll arrange a custom Express quote for your order.
4. Duties, Taxes & Customs
All import duties, tariffs and customs fees are paid by LivingWithLux, on both Standard and Express orders. There are no surprise charges and nothing to pay the carrier when your order arrives.
- Applicable U.S. state sales tax is calculated and shown at checkout, as required by law.
- If a carrier ever asks you for a customs or duty payment on a LivingWithLux order, please don’t pay it. Contact us first and we’ll resolve it directly with the carrier.
5. Order Tracking
As soon as your order ships, we’ll email you a tracking number and a link to follow it. Tracking can take 3–5 business days to show its first update, which is normal for international handovers. Orders with several items may arrive in separate packages, each with its own tracking number, at no extra cost.
6. Shipping Address & Delivery
- Check your address: please make sure it is complete and correct. We’re not responsible for delays or losses caused by an incorrect address. Re-delivery to a corrected address may carry an additional fee.
- No P.O. boxes: because of package size, we cannot deliver to P.O. boxes or APO/FPO/DPO addresses. Please use a street address.
- Address changes: contact us within 24 hours of placing your order. After that, changes may not be possible.
- Failed deliveries: if a package is returned to us after failed delivery attempts or an uncollected pickup, re-shipping costs are the customer’s responsibility.
- Signature: some high-value orders may require a signature on delivery.
7. Damaged, Missing or Lost Orders
We pack every light to survive the journey, but if something arrives damaged, we’ll make it right.
- Inspect your package on arrival. If the box is visibly damaged, note it with the carrier when possible.
- Report within 48 hours of delivery. Email us your order number with clear photos or a short video of the damaged item, the packaging and the shipping label.
- Keep all packaging until your claim is resolved, as the carrier may need it.
- We’ll replace it. Once confirmed, we’ll send a free replacement of the damaged part or item, or offer a refund for it if a replacement isn’t available.
Claims reported after 48 hours may not be accepted. If tracking shows your order as delivered but you haven’t received it, check with neighbors and your building’s mail area, then contact us within 7 days of the delivery date so we can open an investigation with the carrier. If tracking shows no movement for 15 or more business days, please contact us and we’ll look into it right away.
8. Contact Us
Questions about your order or delivery? Our support team is happy to help.
- Email: support@livingwithlux.com
- Response time: within 1–2 business days
Please include your order number in every message so we can help you faster.
LivingWithLux reserves the right to update this Shipping Policy at any time. Changes apply to orders placed after the update date.